How do I make an appointment to see a specialist ?
- via our Contact Center: 02/221.92.21
- via our medical secretariats
- via our online appointment booking system
I am going to be admitted to hospital shortly; what should I take with me ?
What you should take with you before entering the Clinic Saint-Jean:
- Your ID card or your passport
- Any other insurability coverage (CEE, CIGNA, ALLIANZ, PE, E111, E112, Eurocontrol, European health insurance card, etc.)
- Any other insurance card (DKV, Assurcard, etc.) or hospitalisation coverage (AG, AXA, etc.)
- The request for admission from the specialist, citing the desired date of admission, the ward, and the supervising clinical physician
- In cases of occupational or sports-related accidents: a hospitalisation costs form, to be filled in by the policyholder (employer, sports association, school, etc.)
- Provision for advance payment (by credit card, bank card or cash)
- Toiletries, face cloths and towels
- Dressing gown or pyjamas, slippers and housecoat
- Undergarments and clothing for when you are discharged
- Site Léopold I: also pack clothing for use during your stay
- Coins for the telephone and/or drinks
- Items with which to occupy your time: reading material, MP3 player, etc.
I have a question about my invoice; whom should I contact ?
If you have questions about your invoice, you can visit our “Payment and invoicing information” department.
The invoicing department for our 3 locations can be reached Monday to Friday between 09h and 12h and between 14h00 and 16h30 on the following telephone numbers:
- Hospitalisation invoicing: 02/891.09.15
- Polyclinic consultations: 02/891.09.16
- Litigation/Reviews: 02/891.09.17
I have an invoice to be paid; how do I proceed ?
You have currently only one possible option:
- By postal order or bank transfer, appended to your invoice
I have an observation, question or complaint to make regarding my stay or my consultation; whom can I contact?
As a patient, you have rights whenever you are treated in a hospital.
I you have a question, observation or complaint about these rights, you can contact the Mediation department. Our Mediation department can be consulted confidentially by telephone, mail, email or during a discussion.
Clinic Saint-Jean
Boulevard du Jardin Botanique, 32
1000 Bruxelles
Tel : 02/221.90.70 (From Monday to Tuesday, from 9:00 to 17:00)
E-mail : mediation@clstjean.be
I would like to have access to my medical records; what should I do?
As a patient you can, with some exceptions, obtain a copy of your official medical records in two ways:
- On the spot from the department concerned, by showing your ID card and giving the address to which the copy of medical records is to be sent, or
- Through a written request by filling in a specific form.
You will find all of the forms to be filled in as well as more detailed information on the “Patient rights and mediation” page.
What are the payment methods for consultations ?
Most of the departments allow payment by Bancontact. Some departments (radiology, ENT, etc.) send an invoice to your home address.
What is a specialised Clinic ?
Clinic Saint-Jean currently has a few specialised clinics: the Cancer clinic, the Breast Care clinic, the Obesity and overweight clinic, the Hypertension clinic,...
In our specialised clinics, you will be taken care of by a multidisciplinary team, meaning that you will see various specialists: doctors, psychologists,physiotherapists, dieticians,...
What is the difference between a contracted physician, a partly contracted physician and a non-contracted/private physician?
It is important to know whether your physician is contracted, partly contracted or private as this will affect the amount you will pay for your medical consultation.
Representatives from health insurance funds and the medical profession meet to negotiate agreements that set the fees for physicians. Physicians are free or otherwise to be a party to these agreements.
A contracted physician is one who sets his fees in accordance with the terms of the agreement. In this case, you only make what is known as the co-payment, i.e. the difference between the amount refunded by the health insurance fund and the fees set under the agreement.
A non-contracted physician is free to set the prices he wishes. He can therefore charge in excess of the fees set under the agreement. This is referred to as additional fees. These fees are never refunded by the health insurance fund.
A partly contracted physician sets his fees in accordance with the terms of the agreement on certain days and at certain hours. The hours during which the agreement fees are applied must be clearly publicised.
The status of each of our health care providers is shown on their page on our website and can also be seen on the INAMI website.
For further information, you may contact our mediation department:
Clinic Saint-Jean
Boulevard du Jardin Botanique, 32
1000 Bruxelles
Tl : 02/221.90.70 (From Monday to Tuesday, from 9:00 to 17:00)
E-mail : mediation@clstjean.be