FAQ

The “Health professional” page has been specially created for you. Once you have obtained your access login, you can connect to our private space and view essential information such as the direct telephone numbers for our specialists and our departments.

Our 3 locations can be reached by public transport, train or car. Some locations have private parking.

For the Botanique and Terranova locations

For the Méridien location

For the Léopold I location

For more detailed information, you can go to our "Access and parking" page.

Our Botanique location (including Terranova) is based on a “Route” system, which is not to be confused with bed or room numbers. Each department or care unit has its own route which you must follow.

For example, if you have to go to Radiology, you must follow Route 700. All of the Routes are clearly marked on the pages of the various departments or care units. You will also find them on the monitors in the Botanique reception area.

You need only know the route number, the floor or the name of the department in order to know where you have to go.

At our Léopold I and Méridien locations, the floors where the departments and care units are situated are clearly marked when you enter our buildings.

Feel free to ask at the reception desk in any of our locations if you need help.

The Botanique care units and departments have Route numbers or are situated on a specific floor depending on which location you are visiting. You need only to know the route number, the floor or the name of the department in order to know where you have to go.

Please note ! The room number is not always linked to the Route number or floor number.

Feel free to ask at the reception desk for directions if you have the slightest doubt.

These depend on which location you are visiting and the departments/care units to which you have to go.

For further information, go to the “Visiting a patient” page. Kindly respect these hours for the good of our patients.

• via our Contact Center: 02/221.92.21
• via our medical secretariats
• via our online appointment booking system

What you should take with you before entering the Clinic Saint-Jean:

• Your ID card or your passport
• Any other insurability coverage (CEE, CIGNA, ALLIANZ, PE, E111, E112, Eurocontrol, European health insurance card, etc.)
• Any other insurance card (DKV, Assurcard, etc.) or hospitalisation coverage (AG, AXA, etc.)
• The request for admission from the specialist, citing the desired date of admission, the ward, and the supervising clinical physician
• In cases of occupational or sports-related accidents: a hospitalisation costs form, to be filled in by the policyholder (employer, sports association, school, etc.)
• Provision for advance payment (by credit card, bank card or cash)
• Toiletries, face cloths and towels
• Dressing gown or pyjamas, slippers and housecoat
• Undergarments and clothing for when you are discharged
• Site Léopold I: also pack clothing for use during your stay
• Coins for the telephone and/or drinks
• Items with which to occupy your time: reading material, MP3 player, etc.

If you have questions about your invoice, you can visit our “Payment and invoicing information” department.

The invoicing department for our 3 locations can be reached Monday to Friday between 09h and 12h and between 14h00 and 16h30 on the following telephone numbers:

• Hospitalisation invoicing: 02/891.09.15
• Polyclinic consultations: 02/891.09.16
• Litigation/Reviews: 02/891.09.17

You have currently only one possible option:

• By postal order or bank transfer, appended to your invoice

As a patient, you have rights whenever you are treated in a hospital.

I you have a question, observation or complaint about these rights, you can contact the Mediation department. Our Mediation department can be consulted confidentially by telephone, mail, email or during a discussion.

Mediation department

Clinic Saint-Jean
Boulevard du Jardin Botanique, 32
1000 Bruxelles
Tel : 02/221.90.70 (From Monday to Tuesday, from 9:00 to 17:00)
E-mail : mediation@clstjean.be

As a patient you can, with some exceptions, obtain a copy of your official medical records in two ways:

• On the spot from the department concerned, by showing your ID card and giving the address to which the copy of medical records is to be sent, or
• Through a written request by filling in a specific form.

You will find all of the forms to be filled in as well as more detailed information on the “Patient rights and mediation” page. 

Most of the departments allow payment by Bancontact. Some departments (radiology, ENT, etc.) send an invoice to your home address.

Clinic Saint-Jean currently has a few specialised clinics: the Cancer clinic, the Breast Care clinic, the Obesity and overweight clinic, the Hypertension clinic,...

In our specialised clinics, you will be taken care of by a multidisciplinary team, meaning that you will see various specialists: doctors, psychologists,physiotherapists, dieticians,...

It is important to know whether your physician is contracted, partly contracted or private as this will affect the amount you will pay for your medical consultation.

Representatives from health insurance funds and the medical profession meet to negotiate agreements that set the fees for physicians. Physicians are free or otherwise to be a party to these agreements.

A contracted physician is one who sets his fees in accordance with the terms of the agreement. In this case, you only make what is known as the co-payment, i.e. the difference between the amount refunded by the health insurance fund and the fees set under the agreement.

A non-contracted physician is free to set the prices he wishes. He can therefore charge in excess of the fees set under the agreement. This is referred to as additional fees. These fees are never refunded by the health insurance fund.

A partly contracted physician sets his fees in accordance with the terms of the agreement on certain days and at certain hours. The hours during which the agreement fees are applied must be clearly publicised.

The status of each of our health care providers is shown on their page on our website and can also be seen on the INAMI website.

For further information, you may contact our mediation department:

Mediation department

Clinic Saint-Jean
Boulevard du Jardin Botanique, 32
1000 Bruxelles
Tl : 02/221.90.70 (From Monday to Tuesday, from 9:00 to 17:00)
E-mail : mediation@clstjean.be